Get affordable and flexible not-for-profit IT support
Computer, email, network and software problems can happen at any time. Our flexible IT support for not-for-profit organisations ensures small to medium organisations can get the help they need at an affordable price.
We work with organisations to figure out what they can do themselves and where they need our help, because we understand that not-for-profits have constrained budgets.
Our IT support for not-for-profits includes:
With an increasing reliance on technology, not-for-profits need reliable IT support to ensure services are delivered to the community. Our IT helpdesk will be responsive to your staff to ensure all issues are resolved quickly and do not interfere with day-to-day tasks.
Our support can be provided either remotely or onsite and includes both proactive and reactive solutions. Some of the common issues that we help our clients with include troubleshooting email, network, hardware, printing and software issues.
While many organisations are moving to the cloud, there is often still a requirement to maintain local infrastructure. We will work with you to ensure that your organisation’s infrastructure meets your needs.
Part of our responsibility as your managed IT service provider is to proactively manage, maintain and support your servers, network and equipment. This includes ensuring that your IT risks are reduced through monitoring, maintenance, backups and anti-virus systems.
Most not-for-profits rely heavily on computer hardware, such as laptops, tablets and phones to deliver services to the community. Choosing the right devices and software for your organisation can be confusing, unless you have a partner who can provide advice and support. To ensure that your equipment continues to operate effectively, we provide maintenance, management, support and advice on replacements.
Upgrades and improvements
We work with you to make sure you’re choosing the right managed IT services for your not-for-profit, including:
- Setting up a network and file sharing capabilities
- Ensuring your equipment is meeting your organisation’s needs and is up to date and operating effectively
- Identifying skill gaps in staff and providing specialised training to ensure staff are using technology effectively
Not-for-profit tech support tailored to your needs
We can work with you to provide a tailored IT support solution to meet your organisation’s needs.
Our most popular option for not-for-profit IT services allows organisations to purchase a block of hours so they can call when they need to. We can come to the office or help remotely, anytime during office hours (or after hours if needed).
Providing IT support for organisations across Australia
Looking for technology advice in addition to IT support?
Our experienced technology consultants can provide strategic advice, so not-for-profits can invest in the right systems and make the most of their data and information. This allows them to understand their impact and quantify their outcomes.
As a part of our advice and solution design, we can explore both cloud and server solutions. Platforms such as Office 365 offer great value for not-for-profits to reduce costs and improve efficiency, which we can help to implement and provide ongoing support.