Technology for social justice

Infoxchange and Telstra bolster prepaid recharge program to help connect Australians doing it tough for longer

Infoxchange and Telstra bolster prepaid recharge program to help connect Australians doing it tough for longer. Community agencies invited to learn more to help expand assistance. 

Australians facing tough circumstances will now have access to a boosted 'Telstra Top-Up' program, providing a recharge valued at $160 with unlimited calls-and texts to standard Australian numbers, and 70GB of data to use over six months.

The program, which is currently available to Australians affected by homelessness, family violence, or natural disasters, has been running since July 2019 and previously offered three separate $40 monthly recharges each valid for 28 days.

Available through Infoxchange’s client and case management system (CCM), the initiative has so far helped facilitate over 90,000 top ups and provided over $3.75 million worth of support, helping vulnerable Australians maintain critical connection to loved ones and online resources.

Infoxchange's CCM is widely adopted by approximately 80% of Australia's housing and family violence services, ensuring that more Australians facing tough circumstances can access the top-up program. Currently, over 750 organisations, including WESNET, Red Cross, Safe Steps, Salvation Army, Save The Children and Uniting Care are using the program.

The 'Telstra Top-Up' program is available through service providers and community agencies using Infoxchange's services. To be eligible, individuals seeking assistance need to be using a Telstra prepaid SIM (available for as little as $2) to access the benefit.

As more Australians turn to community agencies for assistance when times are tough, Infoxchange and Telstra will be exploring ways to reach more vulnerable people through the Telstra Top-Up program.

Community organisations and service providers in the social sector that assist clients in need of financial assistance (who may be experiencing food insecurity, mental health challenges, disabilities, and refugees) are invited to express interest in signing up for the Telstra Top-Up program. Find out more here.

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