What we do
Infoxchange is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With over 180 staff across Australia and New Zealand, we tackle the biggest social challenges through the smart and creative use of technology.
We work with community, government and corporate partners to solve issues around homelessness, family violence, mental health and disability, as well as supporting Indigenous communities, women, youth and families.
Our products and services are used by over 25,000 government and community services. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide service coordination systems to IT advice for individual organisations.
And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion and creating stronger communities. We believe no-one should be left behind in today’s digital world.
In November 2018, Infoxchange joined forces with Connecting Up. Together, we are Australia and New Zealand’s leading not-for-profit dedicated to using technology to improve the lives of people experiencing disadvantage and the organisations that support them.
It all started in 1989 in a garage in Springvale, Melbourne where our founder, Andrew Mahar, built the first online crisis accommodation register to help people experiencing homelessness find a bed for the night. This led to the creation of Australia’s most comprehensive directory of health and welfare services and Ask Izzy, for which we won the Google Impact Challenge in 2014.
Establishing our vision of technology for social justice, we started to provide more services for the community and for not-for-profits. Providing computers to low-income earners through Green PC and delivering affordable broadband and skills training into social housing across inner city Melbourne through Wired, our mission of digital inclusion was born.
Responding to a need within the not-for-profit sector, we developed our service coordination and client and case management applications to help organisations become more efficient and effective. Launched in 2007, our client and case management system is now used by over 3500 government and community services to manage their client data and improve service delivery.
In the wake of the Christchurch earthquake in 2011, we worked with the New Zealand Government and Microsoft to build the IT capacity of not-for-profits to make sure their systems could stand up to anything that comes their way.
In 2014 we won the Google Impact Challenge for Ask Izzy, which we then developed in partnership with Google, REA Group and News Corp Australia. The mobile website, which connects people in need with housing, a meal, money help, health and wellbeing services and more, was launched by Prime Minister Malcolm Turnbull in 2016 and to date has seen more than 2 million searches on the site.
In 2018 we joined forces with Connecting Up, which is now a subsidiary of Infoxchange and will continue to trade as TechSoup New Zealand to serve the not-for-profit sector in New Zealand.
This integration with Connecting Up has brought together 150 staff members working to support more than 30,000 not-for-profits and over 2 million people in need each year across Australia and New Zealand.