Service Coordination & Referral
Coordinate care and drive communication between services
Infoxchange’s Service Coordination and electronic referral and care planning solution enables workers to know and share clients’ needs with the right people at the right time. It is used by frontline workers who use our client and case management system (SRS) and our S2S Service Coordination system.
The central client record is at the heart of our products allowing frontline workers to build a client history and plan care in a more informed way. It makes it easier for them to identify and refer at-risk people, ensuring they get the right help when they need it.
The system improves the quality of information shared between services. It provides visibility of the referral from start to finish, including when it is pending. This improved clarity means essential details are not missed or lost, which improves care.
Find nearby, relevant community services
Our service coordination products use the power of Australia’s most comprehensive up-to-date database of community services, Service Directory.
Frontline workers can search over 400,000 listings to find close and relevant services for clients. They can then refer clients to those services in a few quick steps and communicate with them via secure messaging.
During the 2020-21 financial year, our system fielded over 400,000 referrals. Infoxchange Service Coordination supports more than 6000 community not-for-profit and government services across Australia.
Secure and customisable
Our solution is designed for community services to deliver care efficiently and manage client information securely. The system adheres to privacy standards, and we maintain it in line with regional, state and federal policy changes.
The system can be customised to suit your needs and can be linked with our client and case management system to provide an end-to-end solution for client care.
It is affordable, and we provide tailored training packages and ongoing support.