Connecting people with homeless services, food banks, counselling support, healthcare and other service providers.
Developed by Infoxchange in partnership with Google, realestate.com.au and News Corp Australia, Ask Izzy was co-designed with people who have experienced homelessness and leaders in the homelessness sector. With over 20 major and contributing partners, strong collaboration between the community, corporate, government and academic sectors has been key to its success.
Since it was launched by Prime Minister Malcolm Turnbull in January 2016, the site has had more than 250 000 searches.
There are over 350 000 services listed in Ask Izzy from across Australia, including:
- everyday things
- health providers
- Centrelink offices
Directing investment in the right services, in the right areas
Beginning in 2017, the Ask Izzy open data platform will give a comprehensive view of service demand across the country, allowing services and government to provide funds to the right services in the right areas. This platform has been made possible thanks to funding from Google.
Free access for Telstra customers
In November 2016, Telstra began providing free, unmetered access to Ask Izzy to anyone using their network. This is the first time Telstra has provided free access to a site for a social cause, and marks a significant milestone for the accessibility of Ask Izzy.
Service provider resources
If you are a service provider, you can submit up-to-date service information using the Ask Izzy website to ensure it is relevant for you and your clients. If your service is not listed, you can add your service details easily.
The Ask Izzy service provider portal will also be available soon – you will be able to share information about short-term services and programs with people in need straight away.
To get the word out to people who are homeless or at risk across Australia, we have a range of promotional materials available for download.
We are constantly working to improve Ask Izzy to provide the best possible results for people who are homeless and the service providers who work with them.
If you or your organisation are interested in partnering with Infoxchange on the continuing development of Ask Izzy, contact us to see how you can become involved.
Ask Izzy is a mobile website that connects people in crisis or at the risk of being in a crisis with essential support services such as shelter, food, clothing and health care.
It is free and anonymous, with over 350 000+ services listed, including emergency housing for people who are homeless, as well as food banks, healthcare, counselling, legal advice, help paying bills, addiction treatment and whole lot more for anyone who is in a crisis.
Ask Izzy is also free to use on the Telstra mobile network. This means people don't need to rely on having credit or access to free wifi in order to use the site.
With more than 500 000 searches on the site since it was first launched in 2016, Ask Izzy continues to connect tens of thousands of people to the help they need.
The knowledge I picked up playing around with Ask Izzy for an hour probably took me about three years on the street to pick up.
For someone who is in a crisis, the last thing they need is their mobile phone running out of charge right when they need it most. Your donation of a $15 Ask Izzy power card will give someone enough mobile charge to help them find a meal, somewhere to stay, financial assisstance and much more.
We're making improvements
Aboriginal Communities Project
With help from the Victorian Government, Ask Izzy has been redesigned to ensure Aboriginal and Torres Strait Islander people feel welcome and included when they are seeking support. The media release, No shame when you Ask Izzy, outlines further details about this project.
Family Violence Project
The Ask Izzy Help at Hand project, funded by the NAB Foundation, aims to enhance and raise awareness of Ask Izzy for poeple fleeing domestic violence. Our data shows that people leaving family and domestic violence are one of the biggest users of Ask Izzy. Ask Izzy will help people experiencing violence to find the services they need safely and be an invaluable tool for organisations to make referrals.
If you want to get involved, or have any questions you can email [email protected]
If you or someone you know is experiencing family or domestic violence, or are confused or concerned about your relationships, you can call 1800RESPECT 24 hours a day, 7 days a week.
Open Data Project
For service providers to better serve their clients, we're making use of Ask Izzy's anonymous data to build an open data tool especially for them. We're hoping this is going to change services for the better.