Technology for social justice
Ask Izzy COVID category on phone outside

Ask Izzy receives Government support to help people affected by COVID-19

The Australian Government funds Ask Izzy to help Aussies doing it tough during COVID-19

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Ask Izzy is a website that connects people in need nationally with nearby support services, including food, housing, money help, family violence support, counselling and much more. It is free and anonymous, with over 370,000 health and welfare services listed across Australia.

In the wake of the bushfire crisis and now the COVID-19 pandemic, there has been unprecedented levels of Ask Izzy usage as more people than ever search for help.  

With $685,000 in support from the Morrison Government, Ask Izzy will be enhanced to:

  • Help individuals and families who are facing stress, uncertainty and material deprivation as a result of the coronavirus pandemic connect to support services sooner.
  • Provide faster, more efficient ways of updating service information in times of crisis.
  • Share data insights from Ask Izzy searches to help the community and government better respond to community needs.

Infoxchange CEO David Spriggs said these enhancements will allow Ask Izzy to better respond in times of crisis and will provide more guided support and up-to-date information for people doing it tough.

“Ask Izzy users will be able to access a wide range of support services in response to the coronavirus pandemic to aid in their physical, mental and financial wellbeing,” Mr Spriggs said.

The site has seen large spikes in usage since the COVID-19 pandemic began. In March and April this year alone, there were over 450,000 searches for help on the site across Australia – around 60% more than the same time last year.

“Searches for food more than doubled in a single week in March at the beginning of the pandemic,” Mr Spriggs said.

“And searches for Centrelink locations nearly quadrupled the following week when Australians registered for JobSeeker payments.”

Minister for Families and Social Services Anne Ruston said that Ask Izzy is providing a vital service to the community during the coronavirus pandemic.

“During these unprecedented times it is important people know what support is available to them,” Minister Ruston said.

“The Morrison Government is committed to helping Australians through the pandemic and by supporting the Ask Izzy website we’re connecting Australians with a variety of crucial government, charitable and other services, such as emergency relief providers, housing services and counselling.”

Ask Izzy on mobile screen held by woman with coffee
Ask Izzy has been updated with important information for those seeking support through the COVID-19 pandemic.

The Ask Izzy website has already been updated with coronavirus support information including links and phone numbers for national and state-based information resources as well as the locations of COVID-19 testing clinics across Australia.

Developed by Infoxchange with founding partners Google, realestate.com.au and News Corp Australia, Ask Izzy was co-designed with people who have experienced homelessness and leaders in the homelessness sector.

Since its launch in 2016, Ask Izzy has been supported by a whole of community partnership including widespread support from across the community services sector and additional financial and in-kind support from Credit Union Australia, the Lord Mayor’s Charitable Foundation, NAB Foundation, Telstra Foundation, Victorian Government and Vodafone Foundation. 

The Ask Izzy message is also being amplified across the country with support from News Corp Australia, who have provided free advertising across its publications to help more people in need learn how to access essential services through Ask Izzy.

News Corp Australia Community Ambassador Penny Fowler said that with so many people struggling across Australia, there has never been a more crucial time to spread the word about Ask Izzy.

"Now more than ever we need to help shine a light on Ask Izzy for people searching for assistance to get through these challenging times,” Ms Fowler said.

“It is great to see this support from the government which highlights the importance of collaboration and cross sector partnerships between not-for-profits, corporates and the government to tackle vital issues such as homelessness together.”

Google Australia Director of Government Affairs and Public Policy Lucinda Longcroft said Ask Izzy continues to help transform the way services are provided for people who are in need.

“Technology has the potential to transform the way services are delivered and have a real impact, especially during a crisis - Ask Izzy is a great example of that. I am delighted that Infoxchange will be able to extend their service to help even more Australians.”


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