Seamless Recovery from Cyber Attack
“ The successful partnership resulted in Spectrum flourishing within its new IT environment. The collaboration between Infoxchange and Spectrum continues as they work together to maintain operational and security excellence in the ever-evolving technology landscape. “
Infoxchange recently showcased its expertise in swiftly restoring operations and driving digital transformation when helping Spectrum, a vital service provider for refugee and migrant communities in Melbourne.
Spectrum faced significant challenges after a cyber-attack, but thanks to Infoxchange’s Managed IT Services team, we were able to ensure a seamless recovery process.
Spectrum operates across seven sites, offering essential services to refugee and migrant communities in Australia. Their dedication to helping these communities integrate and thrive is crucial. However, Spectrum encountered obstacles due to challenges with an incumbent managed service provider and an internal IT team struggling with pandemic-induced changes.
When Infoxchange began working with Spectrum, we assessed their situation and proposed a digital transformation strategy. This plan involved transitioning from their outdated client architecture to a more flexible Microsoft 365 collaborative stack. Despite the logistical challenges posed by the ongoing pandemic and global hardware shortages, Infoxchange successfully executed the transformation within a year.
A few months later, a significant security breach occurred at Spectrum. The organisation had been advised by their security consultants to anticipate four weeks of downtime. However, with Infoxchange engaged, our engineering team leapt into action and successfully supported Spectrum back to full operational capability within just one week.
Multi-factor authentication was promptly implemented, boosting security measures. The responsive support from Infoxchange's engineering and helpdesk teams showcased the company's dedication to its clients and their success.
Spectrum's CEO expressed profound gratitude for Infoxchange's outstanding work, highlighting the quick response, technical expertise, and unwavering support. “The successful partnership resulted in Spectrum flourishing within its new IT environment. The collaboration between Infoxchange and Spectrum continues as they work together to maintain operational and security excellence in the ever-evolving technology landscape.”
Infoxchange continues to partner with Spectrum to reduce the organisational risk of being subjected to another cyber-attack, which is integral to Spectrum’s security of client information and compliance with funder requirements.