Inside the Infoxchange AI Hackathon: Collaboration for Real-world Impact

Recently, 18 team members from across Infoxchange came together at EY’s Melbourne office for an AI Hackathon. 

The Challenge?
Reimagine how we manage enquiries using AI with a focus on efficiency, empathy, and accessibility.

How we worked:
We formed three diverse cross-functional teams, uniting people from Finance, People & Culture, Marketing, App Support, Dev, AI & Data, and Systems Engineering, many of whom don’t usually work side by side. The result? Fresh thinking, new connections, and a big leap forward in how we collaborate.

The Solutions:
Each team tackled the challenge from a different angle, exploring website design, internal triage, automation flows and more, with the groups developing practical solutions to assist help-seekers access the support they need faster.

CTO Alison Ramsay shared, "this hackathon reminded us just how much is possible when we collaborate across teams, lean into emerging tech, and centre our work on impact. We look forward to integrating new solutions using AI." 

Huge thanks to Jo Davies and Sophie Souchon for bringing the event to life, and to EY for generously co-designing the challenge, hosting us in their space, and championing innovation in the sector.