Helping provide better support to vulnerable Victorians
“ Many of our clients who experience homelessness are facing a housing crisis and require specialist support in another area, such as financial hardship, drug and alcohol treatment or family violence support. Our clients are often at their most vulnerable when they come to VincentCare. With a single client record, clients no longer need to re-tell their story, minimising opportunities for re-traumatisation and increasing opportunities for complementary supports. “
VincentCare provides programs and services for people who are experiencing or at risk of homelessness and disadvantage throughout Victoria.
To help manage their clients’ information, we’ve been working with VincentCare to implement our client and case system across a broad range of programs and services. Some of these include Initial Assessment and Planning, one of the centralised access points into the homelessness system in Melbourne, crisis supported accommodation, family violence, drug and alcohol treatment, youth justice and seniors living.
Using our system across these services means that no matter where or how many times someone comes to VincentCare for help, they won't have to repeat their story or re-share their information.
Workers can use a central client record to easily see what the person's situation is and what support they're receiving, as well as tracking their progress.
With such a broad range of support available, we’ve also worked with VincentCare to ensure our system is tailored to suit the specific needs of each program or service.
This includes being able to manage volunteers and send referrals to other services, as well as making the system more inclusive to better support persons who identify as diverse gender or sexual orientation.
We've also implemented enterprise sharing, which gives workers more control over who can see or edit specific information about a client’s information. This ensures the client can receive the best possible response without their privacy or safety being compromised.
Together we're ensuring that the people who use VincentCare's services are receiving the best, most efficient support possible.