Helping provide better support to vulnerable Victorians
“ Infoxchange’s client and case management system has empowered not only clients but workers with the way they put practice into action. Our staff are able to make referrals with the client at the centre of the decision. Staff are able to get all the information from the clients’ history and use that to ensure clients are getting access to a wide range of services to ensure they’re on the path to recovery.” “
VincentCare provides programs and services for people who are experiencing or at risk of homelessness and disadvantage throughout Victoria.
To help manage their clients’ information, we’ve implemented our client and case management system across a broad range of VincentCare’s programs and services including crisis supported accommodation, family violence, drug and alcohol treatment, youth justice and seniors living.
Using our system means that workers can easily see what the person’s situation is and what support they’re receiving, as well as tracking their progress through a central client record.
It also means that no matter where or how many times someone comes to VincentCare for support, they don’t have to repeat their story or re-share their information.
This year we were especially proud to help VincentCare achieve their Rainbow Tick accreditation, which is awarded to services that achieve the very highest standard of LGBTIQ+ inclusive practice.
By supporting non-binary gender identification and improving LGBTIQ+ data collection, our system is helping VincentCare meet the specific needs of their LGBTIQ+ clients.
Together we’re ensuring that vulnerable Victorians who come to VincentCare for help are receiving the best, most efficient support possible.