Infoxchange Launches Innovate Reconciliation Action Plan, Strengthening Our Commitment to Reconciliation

This week, Infoxchange officially launched its Innovate Reconciliation Action Plan (RAP) 2026–2028, marking an important milestone in our ongoing reconciliation journey and commitment to working alongside First Peoples, organisations and communities.

Building on the foundations of our Reflect RAP launched in 2020, our Innovate RAP sets out clear, measurable commitments to strengthen relationships, deepen cultural understanding and create meaningful opportunities for First Peoples across our work.

Developed with guidance from First Peoples cultural advisors, our Community Advisory Group and Reconciliation Working Group, the plan reflects our belief that reconciliation must be embedded in how we work, the partnerships we build and the technology we create.

L-R: Infoxchange Chief Operating Officer, Jo Davies, Chief People Officer Kate Hickman, Head of Marketing and Communications Bede Eagle, RAP artist and Karrajarri man Marcus Lee, and Wurundjeri man and ceremony facilitator Colin Hunter Jnr Jnr and Infoxchange Board Member Dan Lloyd at the RAP launch. 

Coming together to celebrate our RAP launch

On 27 October 2026, colleagues came together in person and online to celebrate the official launch of our Innovate RAP.

The event included a yidaki performance and smoking ceremony led by Wurundjeri Woi-wurrung representative Colin Hunter Jnr Jnr, providing an opportunity for our team to come together, reflect on our reconciliation journey and recognise the commitments ahead.

We were also pleased to welcome First Peoples artist Marcus Lee, a descendant of the Karajarri people near Broome in Western Australia, who created the artwork featured throughout our Innovate RAP.

Marcus's artwork represents technology, digital inclusion and Infoxchange's reconciliation journey. Its design brings together the three pillars of relationships, respect and opportunities, with interconnected pathways symbolising our ongoing connections with First Peoples and communities.

We were grateful to have Infoxchange Board member Dan Lloyd join us alongside Colin and Marcus, as well as contributions from our CEO David Spriggs calling in from Gadigal land, Board Chairs Bede Eagle and Kate Hickman and the Reconciliation Working Group.

Dan Lloyd shared stories of his work recognising the importance of Sky Country in his role at the Space Industry Association of Australia. David Spriggs shared excitement of how the launch of Innovate Rap is a great day to celebrate as we better improve the ways we walk together with First Nations elders.

The launch was an opportunity to recognise the collective effort behind the RAP, thank those who have contributed their knowledge and guidance, and reaffirm our shared responsibility to turn these commitments into action. We enjoyed local First Nations catering organisation Jarrah Catering who supplied an array of local delights from bush pies to local fruit desserts.

Building on our reconciliation journey

As a not-for-profit social enterprise using technology to create positive social change, Infoxchange recognises the importance of working closely with First Peoples-led organisations and communities to ensure our products, services and ways of working are culturally informed and inclusive.

Since launching our Reflect RAP, we've strengthened relationships with First Peoples organisations, supported community-led initiatives and taken steps to embed cultural awareness throughout our organisation.

Our work has included partnering with Aboriginal Community Controlled Organisations to develop culturally appropriate technology solutions, engaging First Peoples-owned suppliers and collaborating with cultural advisors to help guide our approach.

The Innovate RAP builds on this progress, providing a stronger framework for accountability and action. We acknowledge the leadership and contributions of our Reconciliation Working Group, First Peoples cultural advisors, Board, staff and partners who have helped shape this next chapter.

Our vision for reconciliation

At Infoxchange, our vision is for reconciliation to be a living commitment, reflected in our relationships, organisational culture and the technology we develop to support communities. We believe technology can play an important role in advancing digital inclusion, social justice and self-determination for First Peoples.

Our vision centres on building respectful, enduring and mutually beneficial relationships, creating culturally safe and inclusive ways of working, and using our expertise to support positive change. This includes championing First Peoples data sovereignty, supporting community control of data and ensuring digital solutions are developed with cultural understanding and community input.

We also respectfully support the Uluru Statement from the Heart, including truth-telling and treaty, as part of our commitment to a more united and equitable Australia. For Infoxchange, reconciliation is not a standalone initiative. It is an ongoing responsibility that shapes how we work with First Peoples organisations, support our staff and use technology to strengthen communities.

Our Innovate RAP: Turning commitment into action

Our Innovate RAP outlines measurable actions for the next two years, from July 2026 to 2028, across three pillars of reconciliation: relationships, respect and opportunities, supported by strong governance and accountability.

Relationships

We're committed to building long-term, respectful relationships with First Peoples, organisations and communities. This includes strengthening existing partnerships, developing new opportunities for collaboration and increasing staff engagement with reconciliation.

Respect

We're working to deepen cultural awareness and understanding across Infoxchange, including through structured cultural learning, stronger cultural protocols and culturally safe workplace practices.

A key focus is First Peoples data sovereignty, ensuring principles of community control, ethical data use, consent and culturally informed technology development are reflected in our work.

Opportunities

We're creating pathways for greater First Peoples participation through employment, professional development, procurement and sector engagement.

This includes strengthening relationships with First Peoples-owned businesses and creating opportunities for First Peoples speakers and participants through our Technology for Social Justice Conference.

Governance and accountability

Supporting these commitments is a governance framework involving our Board, Executive Leadership and Reconciliation Working Group. We'll monitor progress, report on outcomes and continue seeking guidance from First Peoples advisors and partners.

Together, these commitments provide a practical roadmap for making reconciliation part of our organisational decisions, partnerships and everyday practices.

Continuing the journey together

While the launch of our Innovate RAP is an important milestone, it also marks the beginning of the next stage of our work.

We know reconciliation requires ongoing listening, learning, strong relationships and accountability. Our RAP provides a framework to keep building on these foundations and working alongside First Peoples organisations and communities to create lasting, positive change.

We thank everyone who has contributed to developing our Innovate RAP, particularly our First Peoples advisors and partners who continue to share their knowledge, perspectives and trust with us.

We look forward to continuing this journey together.

Read our Innovate Reconciliation Action Plan 2026–2028.