A SharePoint success story for sector-driven transformation
A story from the IT Services team.
The challenge
Sacred Heart Mission (SHM) approached Infoxchange seeking support to deliver a standalone SharePoint project. Our team welcomed the opportunity to assist an organisation doing vital work and to evolve our delivery model to better meet the broader needs of the not-for-profit sector.
With around 450 staff, SHM required a new internal communications and asset management platform. Their existing tool, Workplace from Meta, was set to retire in August 2025, and with Microsoft 365 already used for some document management, SharePoint was the natural alternative.
The project launched in December 2024 and progressed through structured phases — including weekly project team meetings and stakeholder workshops — guiding SHM across discovery, design, build, refinement, and launch.
The solution
The outcome was a modern, user-friendly enterprise intranet featuring more than 40 dedicated sites for SHM’s teams, programs, and working groups. The platform now provides a central hub for internal news, policies, events, training resources, and staff communications, all tailored to SHM’s structure and culture.
Key features included:
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A custom staff directory and glossary
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Events and news hubs
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A training calendar with approval workflows
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Policy review and approval tools
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A centralised register of business tools and forms
This project also marked a shift in how we engage. Recognising the sector’s growing need for professional consulting beyond managed services, we introduced a new statement of work and professional services engagement model to offer greater flexibility for organisations like SHM.
Sonja Schlusche, Internal and CEO Communications Lead at Sacred Heart Mission, shared:
“We appreciate the flexibility, care and expertise Infoxchange brought to this project, and we’re incredibly proud of what we’ve achieved together.”
She added:
“In just six months since launching our intranet, Heart Space, it has already strengthened internal communication and collaboration across the organisation.”
The client
Sacred Heart Mission (SHM) provides care and support services to people who are experiencing homelessness and disadvantage in St Kilda and surrounding areas of Melbourne’s inner south east.