Dedication and heart with impact at scale
Stories from the Client and Case Management teams
This year, our CCM Professional Services team delivered several high-impact projects and enhancements, including the following highlights.
Rapid response for Northern Beaches Women’s Shelter
Our CCM Professional Services team received an urgent request from Northern Beaches Women’s Shelter on 27 November. The organisation needed to be set up with a CCM solution ahead of schedule so they could begin supporting clients by 11 December.
In just seven business days, our team clarified their requirements, prepared a quote, and delivered a fully operational solution.
Narelle Head, CEO of the service, shared:
“Northern Beaches Women’s Shelter are now up and running as of today. This would not have been possible without all of your incredible support. Words cannot express how grateful we all are. Your team are exceptional, so thank you so much. From step one to completion was A one support … our experience was the best.”
We are proud of this outcome, which reflects our commitment to collaboration and to building technology that empowers frontline workers, strengthens service delivery, and drives better community outcomes.
Enterprise-scale rollout for Berry Street
We also completed a multi-year implementation for Berry Street, onboarding 925 staff and migrating 125,000 client records. The system now supports Child, Youth and Families services, providing a simple, intuitive, and reliable platform that is already improving operational insight and client outcomes.