Pioneering collaboration for a stronger response to homeless in WA

Find My Way is a mobile-friendly, 24/7 online portal designed to assist people at risk of or experiencing homelessness to connect with accommodation and support services across Western Australia. At its core, Find My Way simplifies access to support within a system that can often be complex and fragmented. Users can search for available crisis accommodation, securely store their personal information, and choose to share it with support services, reducing the need to retell their story multiple times.

The portal integrates with Infoxchange’s existing platforms, including the national service directory Ask Izzy and the Specialist Homelessness Information Platform (SHIP), used by over 1,400 services across Australia.

The WA Department of Communities launched the project to realise its commitment to a “No Wrong Door” approach to homelessness support, part of its 10-year homelessness strategy. In 2021, they appointed Infoxchange as the lead provider through a competitive procurement process. Recognising the need for a holistic solution, Infoxchange assembled a consortium of delivery partners, including Anglicare WA, Third Story, and Anthologie.

Since its launch in May 2025, the platform has shown promising early signs of strong uptake and community engagement. In just a few months, nearly 10,000 searches have been logged on the app.

“This project demonstrates what’s possible when government, community, and digital experts work together with people with lived experience to create real change. We’re proud to be part of a national first – bringing together our Specialist Homelessness Information Platform, our nationwide service directory (Ask Izzy), and this new mobile-first portal into a single, coordinated solution. This is technology for social justice in action.” - David Spriggs, CEO, Infoxchange

Recognition for Find My Way

Find My Way was awarded the winner of the Impact Partner of the Year at the 2025 Shared Value Awards for innovative use of technology and cross-sector collaboration to improve outcomes for people at risk of homelessness.

From the judges:

“The Find My Way Portal was recognised as a deeply needed, promising new service for those experiencing homelessness. Judges cited the entry’s strong human-centred design, co-creation with lived experience and early evidence of improved service coordination and reduced client trauma as highly promising signs of future impact. Your achievement is a testament to the difference purposeful businesses can make.”