Technology for social justice
Close up family violence screen on Ask Izzy

Ask Izzy launches new features to help people affected by family violence to find support

I'd like to know more

People experiencing domestic and family violence can now get the help they need more safely and easily using Ask Izzy, the mobile website developed by Infoxchange that connects people in need with housing, a meal, money help and more.

With help from the NAB Foundation, Infoxchange has introduced a range of enhancements to Ask Izzy to provide better, safer family violence support.

The changes to the website include a quick exit button, a new domestic and family violence search category, emergency numbers and best practice tips and warnings about safely using technology.

These enhancements have been made as part of a two-year project funded by the NAB Foundation, which included a co-design process with service providers and people with a lived experience of family violence.

Vicky Vacondios
Family violence survivor Vicky Vacondios says she would have found help much sooner if Ask Izzy had been available.

Family violence survivor Vicky Vacondios says Ask Izzy would have saved her from numerous setbacks on her journey to safety, including being turned away by a housing service at the last minute on a technicality.

“I actually broke down into tears and felt so alone and lost for a moment. If Ask Izzy had been available, I wouldn’t have been in that situation and I would have saved myself the energy and time,” Vicky says.

“As a person who’s experienced family violence, independence and freedom is the most important to me. Ask Izzy puts the power in your hands – you make the calls.”

Infoxchange Social Innovation and Digital Inclusion Manager Jess Perrin says while family violence remains an incredibly complex issue, the latest enhancements to Ask Izzy are a perfect example of how technology can be used to support people in crisis.

“We know from our research and co-design with people who have experienced family violence that trying to find help can be overwhelming,” Jess says.

“Some people may not even realise that they are experiencing family violence, so they won’t necessarily go looking for family violence support – their main priority might be to just find housing or groceries.”

“That’s why Ask Izzy is so important – we’re putting the power back in the hands of people affected by family violence to find the help they need, whatever that may be.”

NAB General Manager, Customer Assist Campbell Morrison says the corporate sector has an important role to play alongside community partners to end domestic and family violence.

“Through our NAB Assist hardship team we support our customers experiencing family and domestic violence in a number of ways,” Campbell says.

“We rely on Ask Izzy to help our customers in need find additional support services near them and we’re proud to be working with Infoxchange to find new and innovative ways to tackle this serious issue.”

Fifty-seven percent of Ask Izzy users are female, and 20 percent of people searching for housing on the site identify as escaping family violence.

As part of the launch of the family violence enhancements, Infoxchange will be working with communities, organisations and people experiencing violence over the coming months to increase their understanding about e-safety and how to use Ask Izzy to find support.

Family violence affects many people in all walks of life. If you or someone you know is experiencing issues around family violence, sexual assault or abuse, please call 1800 RESPECT (1800 737 732).

Visit the Ask Izzy website

Download the Ask Izzy supporter kit

Find out more about Ask Izzy

Get the latest news and updates on Ask Izzy by signing up to the newsletter and following Ask Izzy on Facebook

Keep up to date with the latest Infoxchange news